This guide helps you diagnose and resolve the most common TwicPics errors: 404 (Not Found), 403 (Forbidden), 415 (Unsupported Media Type) and 502 (Bad Gateway).
404 Errors
Potential cause | Resolution |
The original image (master image) is not found at the provided image path (e.i. /folder/image_1.jpg), resulting in a 404 error from the origin server. |
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403 Errors
Potential cause | Resolution |
Failed authentication to your source URL (storage) | |
TwicPics path is not found or typo into the path name (error message: "Impossible to identify customer.") |
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415 Errors
Potential cause | Resolution |
Unsupported media type (eg: PDFs, CSS files, JavaScript, etc...) |
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502 Errors
Potential cause | Resolution |
Source file (image or video) is exceeding TwicPics's processing limits. |
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Failed authentication to your source URL (storage) | |
Expired SSL |
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If these solutions don't resolve your issue, please don't hesitate to contact our support team for further assistance.