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Troubleshooting Common TwicPics Errors: 404, 403, 502
Troubleshooting Common TwicPics Errors: 404, 403, 502

Diagnose and resolve common errors such as 404, 403, 502.

Benjamin Arne avatar
Written by Benjamin Arne
Updated over a week ago

This guide helps you diagnose and resolve the most common TwicPics errors: 404 (Not Found), 403 (Forbidden), and 502 (Bad Gateway).

404 Errors

Potential cause

Resolution

The original image (master image) is not found at the provided image path (e.i. /folder/image_1.jpg), resulting in a 404 error from the origin server.

  • Verify the TwicPics URL for typos

  • Ensure the origin URL is functional (check for a 200 response code).


403 Errors

Potential cause

Resolution

Failed authentication to your source URL (storage)

TwicPics path is not found or typo into the path name

(error message: "Impossible to identify customer.")

  • Make sure there is no typo in the path name

  • Create a new path if needed


415 Errors

Potential cause

Resolution

Unsupported media type (eg: PDFs, CSS files, JavaScript, etc...)

  • Serve static files, other than images and videos, without TwicPics

  • Activate TwicPics passthrough feature (documentation / help article)


502 Errors

Potential cause

Resolution

Source file (image or video) is exceeding TwicPics's processing limits.

Failed authentication to your source URL (storage)

Expired SSL

If these solutions don't resolve your issue, please don't hesitate to contact our support team for further assistance.


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